Return & Refund Policy

Last updated: October 23, 2026

At Nokmy, customer satisfaction matters to us. Please review our return and refund policy before placing your order.

Change-of-Mind Returns

We do not accept returns or exchanges for change-of-mind purchases, including situations where a customer no longer wants an item, prefers another color, or orders the wrong variant.

This restriction does not affect rights provided by applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@nokmy.com within 30 days of delivery.

Include your order number, a description of the problem, and clear photographs or a short video when reasonably possible.

We will review your request and provide an appropriate solution, which may include a replacement or refund.

The 30-day reporting period does not limit any rights or remedies available under applicable law.

Lost or Undelivered Orders

If your package has not arrived within the communicated delivery timeframe, please contact us.

We will investigate the shipment and offer an appropriate resolution, including a replacement or refund when required.

Order Cancellations

Cancellation requests should be submitted as soon as possible.

We will attempt to cancel orders that have not entered processing or shipment preparation. Cancellation cannot be guaranteed once processing has started.

Returns and Return Shipping

Please contact us before returning any product.

If a return is required for an approved claim, we will provide return instructions and the appropriate return address.

Customers should not send products to an address without receiving return instructions.

For defective, damaged, or incorrect products, return shipping costs will be handled in accordance with applicable law.

Refunds

Approved refunds will be issued to the original payment method.

The time required for funds to appear depends on the payment provider and financial institution.

Contact

For assistance with returns, refunds, or order issues, email support@nokmy.com.

Nothing in this policy limits consumer rights that cannot legally be waived.